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    Resort Accessibility Features

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Hotel Accessibility

The Hawks Cay Resort (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

Digital Accessibility Compliance Guidelines and Goals
We follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. In accordance with WCAG 2.1 AA-Level Compliance, our website strives to meet four core principles known by the acronym POUR.

Perceivable. This includes providing alternatives to non-text content and alternatives to time-based media.

Operable. We ensure the website is compatible with users’ browsing methods.

Understandable. Our content and information on all amenities is provided in a clear, concise way that avoids ambiguity.

Robust. A wide range of technologies can be used to access our site content.

Continuous Digital Monitoring
Our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code. The site is continually evaluated using accessibility monitoring tools and assistive technology.

Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.

We welcome feedback
If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at [email protected] with a description of the issue you encountered and your contact information. Your experience matters to us.

The Hawks Cay Resort website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.

Accessible Features and Amenities
The Hawks Cay Resort is ADA compliant in accordance with the construction statutes of the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

Property features
Accessible public entrance with ADA ramp and 36”-wide double doors.

Accessible registration desk with height of 36”.

Accessible route from the public entrance and rooms to the registration area.

Accessible elevator with braille instructions. Height of the highest button in the elevator is 45”.

Accessible route to the elevator from the public entrance, registration desk and rooms.

Accessible emergency exit with ADA ramp and 36”-wide double doors (same as public entrance).

Accessible public restroom.

Accessible concierge desk.

Accessible route from parking area to the main entrance.

Space to accommodate accessible vehicles.

Accessible transportation available.

TTY for guest use.

Visual and audible alarms for smoke, fire and emergency.

Guest room televisions have closed captioning or closed captioning decoders are provided.

Service animals are welcome at the Hawks Cay Resort.

Accessible food and beverage outlets:
Sixty-One Prime (no door)
Tiki Grill (outdoor venue)
Oasis Cay (outdoor venue)
Marketplace (double door with total width of 72”)
Angler and Ale (double door with total width of 72”)
Coral Grill (outdoor venue)
Island Time (96” opening)

Accessible route to all accessible food and beverage outlets from the public entrance and rooms.

Accessible meeting and event facilities.

Hawks Cay Resort provides a wide range of accessible meeting and event spaces, however please note the following exceptions. The Dolphin Conference Center main entrance has a step and is not accessible. Conference center rooms are accessible via a service entrance in the rear of each meeting space). The Sunrise Lawn does not have an accessible path. The Lagoon Deck does not have a ramp. All other meeting and event spaces are accessible.

Accessible route to accessible meeting and event facilities from the public entrance and rooms.

Accessible Kids’ Club (Coral Cay).

Accessible route to Coral Cay from the public entrance and rooms.

Accessible tennis facilities. Accessible route to tennis facilities from the public entrance and rooms.

Accessible pools and spas with chair lifts.

Accessible routes to accessible pools and spas from the public entrance and rooms.

Accessible Spa, salon and fitness center 36”-wide double door entrance.

Accessible route to Spa, salon and fitness center from the public entrance and rooms.

Accessible guest rooms with entrance door widths of 36”, bathroom door widths of 36”, roll-in showers, fire alarm strobes, grab bars in bathroom, lower bed height and accessible vanities.

Accessible route from public entrance and registration area to accessible rooms.

Standard rooms with entrance door widths of 36” and bathroom door widths of 36”. Please note that standard rooms do not have any accessible features.

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Hawks Cay Resort website. The hotel is not responsible for any third-party content on the website.