Frequently Asked Questions
We’re excited you’d like to visit! The resort offers non-traditional beach access at Saltwater Lagoon. The enclosed swimming area is fed directly from the Atlantic Ocean, and flows with the tide. From here, you can swim, snorkel, and paddleboard safely.
Hawks Cay does not offer direct airport transportation. However, we work with several local transportation companies that service the Miami, Fort Lauderdale, and Key West airports. Please contact our Wedding Coordinator for more information.
Calm Waters Spa is located at the entrance to Hawks Cay Resort. Pull into the first parking lot on the right hand side after turning onto Hawks Cay Blvd.
Hawks Cay is a dog-friendly resort, and we would love to meet your pup. Click here for more information on our pet-friendly resort perks.
Yes, Wifi is included in the daily resort fee.
Standard guest rooms, suites, and 2-3 bedroom villas.
Hawks Cay Resort will provide you with classic white table linens and napkins. We encourage you to explore specialty linens from our preferred vendors.
Check-in begins at 4pm and check-out is at 11am.
Included in guests’ daily resort fee: unlimited access to the sports field, and hard and clay court tennis facility; unlimited access to the Calm Waters Spa Fitness Center; Wifi; local and toll-free phone calls; complimentary use of bikes, kayaks, and paddleboards.
Gratuity for associates at restaurants, bars, and Calm Waters Spa are not included.
21 years or older.
We require cancellation notice seven days before check-in to receive a full refund. However, our cancellation policy may vary by promotion booked, and certain exclusions may apply. A deposit equivalent to a one-night stay is required to secure your reservation.
Absolutely! We would be honored to host your special celebration. View our Florida Keys wedding venues to determine which space best fits your needs.
We handle all internal pre-planning aspects of your wedding (i.e. deposits, rooms and menus). On the day of, our coordinators are focused on working with our internal departments to ensure a seamless event.
Your planner will handle all external details such as confirming vendors, timelines, seating charts, setup, breakdown, ceremony procession, etc. We require that you work with a “day of” coordinator to assist you directly with all the fine details of your special day. Please don’t hesitate to ask us about our top referrals.
We suggest that you have your date or season, expected guest count, budget and vision determined when calling for more information so that we can properly guide you through the booking process.
All dates are first come, first served. If you are interested in a specific date, we suggest that you guarantee your date as early as possible (no earlier than 18 months in advance).
We require a $2,500.00 deposit to hold the date and venue. All remaining deposits are split into four additional payments prior to your event based on your total wedding estimate.
All outdoor events must be concluded by 10pm. We can make arrangements at any of our evening dining outlets or a private indoor venue for an after party. We have indoor after party options available. Please contact our wedding coordinator for more information.
Most photographers familiar with Hawks Cay Resort recommend 1.5 hours prior to official sunset time. This allows for good lighting for post ceremony photos.
All food and beverage minimums vary on venue and date chosen.Please contact our Wedding Coordinator for more information.
As we are such a large resort, we do have the ability to host multiple events on property in one day. It will ultimately depend on the size of each event. For example, if we have a wedding over 75 guests, we may agree to do a smaller wedding for less than 30 guests in another location on property, or vice versa. The weddings and events are scheduled so that they would not cross paths.
Additional lighting is required for all outdoor events. Please contact our Wedding Coordinator for more information.
Brides may get ready in the spa, their guest room or villa, or the guest room or villa of a family member. We will send a bellman to escort the bride and bridal party to the staging area of the ceremony.
There is one dry cleaner in Marathon (305) 743-5142 and one in Islamorada (305)-664-5060. You will need to contact the dry cleaner before arriving at Hawks Cay Resort to confirm hours of operation and how much time they need to refresh your garment.
The Hawks Cay culinary team provides exquisitely catered food & beverage offerings for all events hosted on-site. View our wedding menus for a glimpse at what we have to offer.
Depending on the package selected, a complimentary room night in a premium style guest room will be extended to the special couple.
Yes! Hawks Cay has an amazing network of vendors for you to choose from.
We can hold up to 400 guests at our indoor or outdoor event venues.
As of July 1, 2025, resort self-parking costs $25/night, and valet parking costs $40/night. Parking is complimentary for villa guests.
Yes, special offers can be found here
Yes! We’d love to serve those dedicated to serving us. Please contact our Wedding Coordinator for more information.
Yes! We offer special group room rates and discounts for your guests based on type and availability. We encourage you to contact us about this as soon as your dates are determined, as the hotel is most popular on weekends and tends to sell out on a regular basis.
We offer all kinds of activities throughout the year. You can view our activities schedule here.
Yes, bikes are included in your resort fee! Stop by Coral Cay and complete the waiver to take a bike for an hour. Bike distribution stops one hour before Coral Cay closing time.
Yes, our fitness center is located at Calm Waters Spa. It’s open daily from 7am until 7pm.
Yes, towels are available at our five resort pools.
You can find more information about pool cabana rentals here.
There are designated smoking areas around the resort. Smoking in rooms, villas, balcony or patios are prohibited and will result in a fine of $250. Designated smoking areas are located throughout the resort property. You can find them at the marina, the porte-cochere, outside the Overseas Conference center, the fire pit near the Tranquility pool, and Saltwater Lagoon.
We offer pack-and-play beds upon request, based on availability.
We do not have babysitting on the property. We advise families to check CARE.com for a babysitter that fits their family’s needs.
Yes, located in the lobby.
Due to safety concerns for guests as well as concerns for individual privacy Hawks Cay prohibits the operation or use of unmanned aerial systems (UAS), or drones, by anyone—including recreational users and hobbyists—without prior written authorization from the Resort.
Golf Cart rentals are available by the day. You can find details here. Additionally, our bellmen will be happy to drive guests wherever they need to go on property via personal transportation or tram.
Calm Waters Spa is located at the entrance to Hawks Cay Resort. Pull into the first parking lot on the right hand side after turning onto Hawks Cay Blvd.
Designated smoking areas are located throughout the resort property. You can find them at Hawks Cay Marina, the porte-cochere, outside the Overseas Conference Center, the fire pit near the Oasis Cay Pool and Saltwater Lagoon.
We encourage digital disconnection while you’re with us. Cell phones are not permitted in the spa, therefore we ask that usage be limited to the lobby or outside. Make sure to activate silent mode if you leave your phone in your locker.
Yes! We fill up very quickly—advanced bookings are recommended. Additionally, we ask you to arrive 15 minutes before your appointment, as all treatments begin and end on time as a courtesy to other guests. If you are late, you will receive the remaining time of your scheduled service at the original price.
We require 24-hour cancellation notice. Same-day cancellation or no-show appointments are subject to 100% of the appointment charge.
Be sure to read our spa menu and ask questions as necessary so you select the best treatment for you.
Communicate directly with your service provider/therapist to ensure comfort throughout.
Absolutely! Any of the spa concierges or therapists can assist in your decision making process. Call Calm Waters Spa at (305) 289-4810.
Yes. There is a form to complete prior to your appointment, which will cover these items. Your therapist will review the completed form with you.
At least 15 minutes before your service time, but you may come as early as 8:30am to enjoy our relaxation lounge.
Whatever you’d like! We will provide a robe and slippers for you to wear while at the spa.
We do recommend shaving beforehand. If your skin is very sensitive, we recommend shaving a day in advance.
Of course!
A 26% service charge is automatically added to all services upon check out, but additional gratuity is at your discretion and can be paid in credit or room charge.
If you wish, but it is at your own risk. We do provide a locker and key, but the best place for valuables is in your guest room safe.
Enjoy warm and relatively stable weather. Average high temperatures range from the mid-70s to low 80s °F (24–28°C), with lows typically in the mid-60s °F (18–20°C). Rainfall is minimal, and the skies are often clear, making this period ideal for outdoor activities and tourism.
Guests who add the Weather Guarantee at booking are eligible for a daily reimbursement if qualifying rain occurs. Coverage triggers when 1+ hours of rainfall at 1.5 mm/hour or more occur between 8 AM and 8 PM. Sensible Weather tracks the forecast during your stay and processes reimbursement automatically, with no claims or paperwork required.