Last updated August 30, 2019
Based on the latest forecast models by the NOAA National Hurricane Center we are not likely to expect hurricane-force winds in the Middle Keys area of Duck Key over this Labor Day weekend. Hawks Cay Resort is open and fully operational at this time. We understand that many of the guests planning to stay with us over the weekend may be coming from areas in the path of Hurricane Dorian and may wish to change their vacation plans. Please read the below information in the event that you are planning to stay with us, are currently staying with us, or are holding a reservation for arrivals between August 29 – Sep 3, 2019:
Due to expected inclement weather, Saturday night's fireworks and all scheduled events for Sunday's Heroes Salute celebration have been canceled. All other events are scheduled as planned. Be sure to monitor our social media accounts for future updates on Heroes Salute Weekend.
Pre-arrival Cancellations: If you choose to cancel, you will be fully refunded with no cancellation penalties.
In-House Guests Departing Early: If you choose to depart early, you will not be charged for the “unused nights”. This includes refunds in case your reservation was prepaid.
Missed Flights and/or Delayed Arrivals: If hurricane conditions cause you to miss a flight, and/or otherwise arrive one or more days late, you will receive a full refund for any such days, or you may have the option of extending your vacation to the original planned time, based on availability. Airline ticket holders are subject to the airlines’ policies and guidelines.
Evacuation Orders: In the event of a mandatory evacuation order, you will receive a full refund of any days for which you are unable to stay with us.
Please note that Hawks Cay Resort works with online booking providers and Travel Agencies in addition to offering bookings directly through the website www.HawksCay.com or our Reservations office.
If your reservation was made through an online booking provider, or your Travel Agent, please contact them to initiate changes or cancellation of your booking.
For reservations made online through www.HawksCay.com or our Reservations office, and you wish to modify or cancel your booking, please CLICK HERE or call 888-395-5539.
We are happy to assist you with any questions you may have!