Calm Waters Spa - Q&A
Have questions about groups, spa services or special requests? Ask us here.
See what others have asked...
Joan Haught asked: type of massage
Q: Do you have a masseur who performs Chinese Massage?
A: No sir, we do not have specifically Chinese Massage. However, we do offer acupressure massage and reflexology.
janet fusco asked: fitness center
Q: Could you tell me what hours the fitness center is open weekday? I am attending a meeting at the resort later this week. Thanks!
A: The Fitness Center operates from 7am to 7pm everyday. See you there!
Patty Lyon asked: Lotion
Q: I have visited your resort a couple of times and I love the lotion (key lime?) I would love to purchase some is it still available and it used to be like $12.00 (how much now?)
A: Hello Patty. We still have the Key Lime lotion available for purchase, and it is $12/bottle. If you do not live in the area, we can gladly ship to you. For assistance please call 305.289.4810 Thank You!
Claire Kerry asked: Booking?
Q: My husband and I are staying at Hawks Key 2nd Nov and 3rd Nov. We are trying to book a couples hot stone massage for my birthday on the 3rd November, my husband has emailed but we have had no reply. We are travelling from the UK so it easier for us to complete bookings via email rather than call which can be costly. Please could you help us? Regards, Claire
A: Hello Claire, The best email to reach the spa directly is firstname.lastname@example.org Best Regrads, Spa Staff
Janet asked: Hair & Make-up
Q: My daughter is getting married next month at the resort. We are tring to decide what service we want. My understanding is you offer a Hair package for 5 in her room for $385.00 and make-up for $295.00. My neice is also in wedding party she is 12 what would be the cost for her hair and make-up. Thanks, Janet
A: Dear Janet I would love to help, however there is no date with your question. So if we are not to late please call us at (305)289-4810 so we can assist you Thank You Calm Waters Staff
Delena Matos asked: September Spa Specials
Q: Are you offering any spa specials in September or anything for the Heros Welcome packages?
A: Hello Delena, In September we will be offering our 25 miniute services for $49 and some of our basic 50 minute services for $89. Otherwiswe Heores will recieve 10% off all regular priced services. Thank you and your family for their services, Spa Staff
Dawn asked: Spa
Q: Can we make appts. at the spa if we are not hotel guests? We are staying in Marathon but would like to enjoy your spa treatments.
A: Hi Dawn, yes you are welcome to make appointments at our spa. Please call 305-289-4810 for bookings and/or questions. Thank you!
Jane asked: Straw Beach Bags
Q: A friend was just there and purchased a straw bag for $17 which I love. Will be travelling up the keys on Sat. am (early) and wonder if you still have some and what time you would be open in case I could stop by and purchase one for my daughter?
A: Hello Jane. We open at 7am and we do still have the several styles of bags to choose from. We look forward to your visit. If you have any other questions, you can call us at 305.289.4810.
Cheryl Karlin asked: MArc & Brooke Anderson
Q: Our children are checking in today for a week stay. The trip is a combination celebration of birthdays and anniversary. Thinking about giving spa treatment/s as a gift. Do not see rates for services anywhere on this website. please advise.
A: Cheryl, the web address is www.hawkscay.com then follow the links on the page for Calm Waters Spa where there will be a link to view pdf file of the full menu, which also list prices/descriptions.
hey asked: spa deals
Q: I am going to be staying there the 1st-3rd Sept. I was wondering if you would have any $49 deals.
A: Good Morning, Yes in September we will have our 25 minute services available for $49.00 plus 20% added gratuity. Spa Staff
Rina asked: military heros packages and rates
Q: I reserved a room in oct for the military heros rates. Do you have spa package rates also for military during that time? What are they and how much? Thank you.
A: Rina, We are offering 10% off all regular prices services, and in Septmeber/October we will offering discounted specials as well. Best Regards, Spa Staff
Pat asked: Gift Certificates
Q: Do you accept SpaFinder Gift cards?
A: Sorry. We don't accept SpaFinder gift cards.
Margaret Jimerson asked: Hibiscus Tea
Q: My daughter and I really enjoyed our Spa time while in Hawks Cay. We also enjoyed the Hibiscus Tea that was available in the rest area. Can you please supply the Brand of tea, and, if possible, where to purchase it. Thanks, Margaret Jimerson
A: Margaret, We are so glad to hear how uch you both enjoyed our spa, thank you for visiting us. The tea is by the brand White Lion, and the flavor you reffer to is the Cranberry Hibiscus. You can purchase directly through their website, or possibly third party websites as well. Hope this helps! Ciara
Me asked: parking
Q: Is there a charge for parking?
A: There is no charge for parking at the spa or fitness center. There is a parking lot just in front of the building with ample parking for our spa and fitness center guests.
Ian asked: Beach Towels
Q: Hi. MY family and I are coming to the resort in a couple of weeks time and I was wondering whether or not you provide beach towels or should we bring our own. Thanks
A: Good morning Ian, The resort has towels for use around the pools. You can get them at the main pool or at Indies Club for the kid's pool and Indies pool. We look forward to your visit with us.
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