Calm Waters Spa - Q&A

Darlene Garrett asked: Spa hours

Q: My husband & I will be at Hawk's Cay from 2/15-2/18 and would love to know what the Spa hours are. They don't seem to be shown in any of the information. Thanks
A: Dear Darlene, The Calms Waters Spa is open from 9am-7pm 365 days a year. We take our last appointment at 6pm and would love to pamper you both while you are staying with us. Please let us know if you have any additional questions and we look forward to your visit.

Joshua Slocum asked: spa treatments/discounts

Q: Can you please let me know the different spa treatments for couples. Also are there any discounts on 1/17/2012 can you send me coupons if there are. I would like to make a reservation on the 17th when I find out all the info listed above. Thanks...Josh
A: Hi Josh, We have a variety of options for Couples' Massage. Please look on our website http://www.hawkscay.com/bpdocuments/SpaMenu02-2011.pdf to view all services. For further assistnace, please call 305-289-4810 with questions and for bookings.

Joan Haught asked: type of massage

Q: Do you have a masseur who performs Chinese Massage?
A: No sir, we do not have specifically Chinese Massage. However, we do offer acupressure massage and reflexology.

Mimi Tuschinski asked: Spa

Q: Does the spa honor the Heroe's Welcome and give a discount? We will be there Aug26-28th
A: Hello Mimi, Below are the specials that are available for the Heroes' Welcome. •A complimentary aromatherapy with any massage •A complimentary eye treatment with any facial or body treatment •A complimentary paraffin treatment with any nail service We are thankful that we can be part of the Heroes' welcome and look forward to your visit.

Jane asked: Straw Beach Bags

Q: A friend was just there and purchased a straw bag for $17 which I love. Will be travelling up the keys on Sat. am (early) and wonder if you still have some and what time you would be open in case I could stop by and purchase one for my daughter?
A: Hello Jane. We open at 7am and we do still have the several styles of bags to choose from. We look forward to your visit. If you have any other questions, you can call us at 305.289.4810.

Pat asked: Gift Certificates

Q: Do you accept SpaFinder Gift cards?
A: Sorry. We don't accept SpaFinder gift cards.

Ian asked: Beach Towels

Q: Hi. MY family and I are coming to the resort in a couple of weeks time and I was wondering whether or not you provide beach towels or should we bring our own. Thanks
A: Good morning Ian, The resort has towels for use around the pools. You can get them at the main pool or at Indies Club for the kid's pool and Indies pool. We look forward to your visit with us.

Brenda F-Boca asked: Visiting with adult children

Q: What would you suggest when trying to pick a package and rooms for 2 adult parents and 2 adult children(who do not share a room any longer) to celebrate a special birthday? Of course-we are looking for economical!
A: Hi Brenda, Not quite sure what you are looking for as far as Spa services, but we have several packages to pick from. Our menu is available on the Hwaks Cay website. Follow tabs for Calm Waters Spa and there will be a pdf file to view the menu.

Michael DiGiacomo asked: Parking

Q: My family and I (4 of us) are considering a vacation to hawks cay in August, 2011. Is parking free or is there an additional charge. I prefer self parking.
A: There is self parking at the resort, however valet is free as part of your resort stay and no tipping is accepted. I hope you enjoy your stay at Hawks Cay. Please don't hesitate to contact us with any further questions.

Wendy Zdeb asked: spa specials

Q: We will be in the area the first week in April. Are there any spa specials we should be aware of? Thank you
A: We do have specials through out the year. However not thaty far in advance check back closer to your arrival to see what we have. Thank you and see you in April.

John asked: Pool and Spa

Q: Can we drop by for the day and pay for a treatment at the spa? We are at a home on Seaview....
A: Hello John, You are more than welcome to come use the spa amentities for the day and use our internal spa resources the dsy of your services, whirl pool, eucalyptus steam room and dry sauna. The resort pools unfortunately are only for resort guests. Thanks, Terry

Kerry Bangeman asked: White Lion Tea

Q: Hi There We just got home from Hawk's Cay and spent an amazing day at the spa. I had a tea there that tasted of coconut but can't remember the name. I think it was the canister farthest on the left. Could you let me know what that is. Thanks again for a lovely relaxing time. Everyone was so gracious professional and warm. We are renewed. Thanks Kerry
A: The name of the tea is White Ambrosia. We are very happy that you got to spend some time with us at the spa. We hope yourself and Eric come and visit with us again.

Phil asked: Spa discounts

Q: I have reservations for lodging in early March pursuant to the Big Bang special. What is the promotion's discount on spa services? Are there any limitations? Thank you.
A: The Big Bang special gives you 20% off a single 50 minute spa service. We look forward to helping relax and renew during your stay with us. If we can be of any further assistance, just let us know. Thank you.

janet fusco asked: fitness center

Q: Could you tell me what hours the fitness center is open weekday? I am attending a meeting at the resort later this week. Thanks!
A: The Fitness Center operates from 7am to 7pm everyday. See you there!

Patty Lyon asked: Lotion

Q: I have visited your resort a couple of times and I love the lotion (key lime?) I would love to purchase some is it still available and it used to be like $12.00 (how much now?)
A: Hello Patty. We still have the Key Lime lotion available for purchase, and it is $12/bottle. If you do not live in the area, we can gladly ship to you. For assistance please call 305.289.4810 Thank You!

Claire Kerry asked: Booking?

Q: My husband and I are staying at Hawks Key 2nd Nov and 3rd Nov. We are trying to book a couples hot stone massage for my birthday on the 3rd November, my husband has emailed but we have had no reply. We are travelling from the UK so it easier for us to complete bookings via email rather than call which can be costly. Please could you help us? Regards, Claire
A: Hello Claire, The best email to reach the spa directly is calmwatersspa@hawkscay.com Best Regrads, Spa Staff

Dawn asked: Spa

Q: Can we make appts. at the spa if we are not hotel guests? We are staying in Marathon but would like to enjoy your spa treatments.
A: Hi Dawn, yes you are welcome to make appointments at our spa. Please call 305-289-4810 for bookings and/or questions. Thank you!

Janet asked: Hair & Make-up

Q: My daughter is getting married next month at the resort. We are tring to decide what service we want. My understanding is you offer a Hair package for 5 in her room for $385.00 and make-up for $295.00. My neice is also in wedding party she is 12 what would be the cost for her hair and make-up. Thanks, Janet
A: Dear Janet I would love to help, however there is no date with your question. So if we are not to late please call us at (305)289-4810 so we can assist you Thank You Calm Waters Staff

Delena Matos asked: September Spa Specials

Q: Are you offering any spa specials in September or anything for the Heros Welcome packages?
A: Hello Delena, In September we will be offering our 25 miniute services for $49 and some of our basic 50 minute services for $89. Otherwiswe Heores will recieve 10% off all regular priced services. Thank you and your family for their services, Spa Staff

Rina asked: military heros packages and rates

Q: I reserved a room in oct for the military heros rates. Do you have spa package rates also for military during that time? What are they and how much? Thank you.
A: Rina, We are offering 10% off all regular prices services, and in Septmeber/October we will offering discounted specials as well. Best Regards, Spa Staff

hey asked: spa deals

Q: I am going to be staying there the 1st-3rd Sept. I was wondering if you would have any $49 deals.
A: Good Morning, Yes in September we will have our 25 minute services available for $49.00 plus 20% added gratuity. Spa Staff

Cheryl Karlin asked: MArc & Brooke Anderson

Q: Our children are checking in today for a week stay. The trip is a combination celebration of birthdays and anniversary. Thinking about giving spa treatment/s as a gift. Do not see rates for services anywhere on this website. please advise.
A: Cheryl, the web address is www.hawkscay.com then follow the links on the page for Calm Waters Spa where there will be a link to view pdf file of the full menu, which also list prices/descriptions.

Margaret Jimerson asked: Hibiscus Tea

Q: My daughter and I really enjoyed our Spa time while in Hawks Cay. We also enjoyed the Hibiscus Tea that was available in the rest area. Can you please supply the Brand of tea, and, if possible, where to purchase it. Thanks, Margaret Jimerson
A: Margaret, We are so glad to hear how uch you both enjoyed our spa, thank you for visiting us. The tea is by the brand White Lion, and the flavor you reffer to is the Cranberry Hibiscus. You can purchase directly through their website, or possibly third party websites as well. Hope this helps! Ciara

Me asked: parking

Q: Is there a charge for parking?
A: There is no charge for parking at the spa or fitness center. There is a parking lot just in front of the building with ample parking for our spa and fitness center guests.

Holly asked: spa

Q: Do you have any special on the 80 minute flowing current package or the caviar and pearls for the week of July 5-12?
A: Yes. We offer a special "Fifty Off Friday" which entitles you to $50 off on Fridays for these Signature Experiences: Flowing Currents; Caviar and Pearls; and our Swept Away. Please call the spa at 305-289-4810 for reservations.

Lora Jauer asked: Spa Treatments

Q: Can you give me a list of spa services and cost? My friends and I will be guest there June 21-23rd. The 22nd 0r morning of the 23rd would be when we would be able to use the spa. Is there a charge to use the gym? Lora
A: Hi Lora, All of our services and prices are listed on our website. Please be sure to check out our Sizzlin' Summer specials and Catch of the Day specials also. The use of the fitness facility is included in your resort fee. The fitness center is open from 7 am to 7 pm each day. See you at the spa!